Ordered on line - delay reported to me one day after due date saying it would be 2 days later. Then another email saying it hadn't reached the courier so I would be getting a refund and to reorder which I did. Message received saying it was sold out but the original item was being processed in the warehouse than nothing. I am out of pocket with a vacuum and now will start chasing. A disastrous Christmas present for my wife so I will avoid Next in future. Tied to give a review to Next but they didn't accept it because I had to received the product and left me hanging. Avoid ordering from this shower.