It has been TWO YEARS since a #criminal hit and run claim was made against an NFU insured person. Whilst NFU #insurance accepted liability, they have only offered to pay half of the cost of repairs for the damage this incident has caused to the building as they claim that the balcony could have had pre-existing problems. The damaged heritage building is in a conservation area, it is a Grade II Listed Building and was fully renovated only 5 years ago. We have contacted our own Insurance, who have tried to negotiate an out of court settlement, but NFU has refused even though the damage to the building`s balcony is a hazard to public and in the verge of collapsing after the delivery truck insured by NFU reversed into it, shook the entire building and run off. We had to secure this balcony at our own cost during the claim process. The repairs to heritage buildings are very complicated, involve conservation officers specific guidance and full structural surveyors report that NFU have refused to pay for even though this is a requirement by law!!! They have dragged this matter for TWO YEARS for us to give up! I am ashamed of having had recommended #NFU Mutual to my clients for 6 years as a Land Rover salesman! I really hope none of them had to experience what I have been going through for the past 2 years. This is a final warning to NFU that if this matter is not settled within the next two weeks, WE WILL take this matter to the #media and provide all necessary evidence!