“The worst decision I ever made was to insure my tractor and post knocker with nfu.. after a serious accident,no fault. It was was a constant battle to get any reasonable payment or agreement with them. They don't mind taking your payments..”
“Insured last year for the first time mainly through human contact. Fair price and easy modification when I changed car. Renewal price nearly 100% increase despite no other major changes. Not quite septuagenarian but long no claims. Tesco sorted me fairly in 20 minutes. I was attracted to NFU by human contact and implied promise of fairness and loyalty, but it looks like the old tricks of the insurance trade are fully in play. Sad. Glad I’m not a farmer needing to use them for specialist agricultural vehicles.”
“For starters, I love the fact that this company deals with you personally on the phone - they do NOT demand you do your business with them online or via some useless chatbot. In this day and age where humans are losing the golden code of personal interaction, this is extremely important and valuable to me. Plus you don't have to sit there for hours, being told that you are number 956031 in the queue, but that my call is apparently 'important to them'!
Secondly, I have spoken to quite a number of their staff members about various queries on different occasions and every single one has been courteous, eager to help (even when I accidentally go through to the wrong department) and all have a positive 'can do' attitude. They are warm, friendly and very person-focussed on sorting your query or issue out as best they can. It's very clear to me that they put their customer first on all fronts.
And as for the cost - they are amazingly affordable and they were half the annual cost of my previous insurer whom I'd been with for two years without a single claim.
I look forward to my continue journey with NFU Mutual - no pun intended - and can honestly say that I've never experienced such excellent service before!”
“I sincerely apologies for hearing about your trying experience; these con artists are quite crafty in how they deceive people. You ought to consider filing a grievance with HERSTEL.CO. They assisted me in getting my money fully back in a matter of days.”
“After several years as a NFU customer I have finally given up with them. As a septuagenarian I would appear to be their target customer to have my prices increased each year. 17% in 2023 and 21% in 2024 - because of other peoples incompetence! Their advertisement is false and largely incorrect. As Shakespeare put it, "me thinks he doth protest (advertise) too much"”
“I've been with NFU car insurance for about five years I've always been delighted, but I've just had my quotation I'm 71 now accidents a totally clean driving licence. I only do around 4000 miles a year if that shopping visiting family and school runs it increased by around £90 I will not be renewing I'm extremely disappointed because they wouldn't budge an inch.”
“I have had the worst customer service from the Hungerford NFU office. They do not call you back inspite of having a policy worth many thousands of pounds. Their premiums are criminal as double what is available in the market place. If I ran my business like they run theirs I would be out of business.”
“I had an unusual and unfortunate domestic accident with my hearing aids when they got trapped in a trouser-press (don't ask...). I didn't bother with your website but rang in and met with the most pleasant and helpful Kayleigh Shaw of "Claims". The call was an excellent combination of mutual telling and listening, resulting in Kayleigh's remarkably concise and prompt offer to cover the damage - absolutely in line with your "no quibble" advertising. A further unexpected complication arose when Specsavers increased the replacement cost after a renewed hearing test. Kayleigh and NFU simply rolled with the punches and met the claim in full after the expected deduction of my £100 excess clause. In this world of often poor, prevaricating customer-service this interaction reminds me of Portia's 'little candle throwing its beams as a good deed in a naughty world'. Well done, Team NFU and Kayleigh! Richard Wells”
“As a member of which I contacted NFU for a car insurance quote, After 20 minutes of going through everything I was given the quoted price which I was happy with, albeit, I was told I needed to confirm my No Claims, I contacted my current insurers who told me my no claims was 13 years. I got back onto NFU and was told that their underwriters were not prepared to insure me because of keyless entry to my car. All I can say, is what an absolute shambles of a company who appear to have no idea of what they are doing. I contacted the AA and they insured me on exactly the same terms for £200 less so it all worked out OK for me. My advice is not to waste your time with this shower. I will be taking this up with Which in the meantime as they are a one of their "best buys"”
“As a member of which I contacted NFU for a car insurance quote, After 20 minutes of going through everything I was given the quoted price which I was happy with, albeit, I was told I needed to confirm my No Claims, I contacted my current insurers who told me my no claims was 13 years. I got back onto NFU and was told that their underwriters were not prepared to insure me because of keyless entry to my car. All I can say, is what an absolute shambles of a company who appear to have no idea of what they are doing. I contacted the AA and they insured me on exactly the same terms for £200 less so it all worked out OK for me. My advice is not to waste your time with this shower. I will be taking this up with Which in the meantime as they are a one of their "best buys"”
“Appalling company…..
I have recently had an appalling experience with the NFU. Unfortunately after being a loyal costumer for a number of years my car was written off in an incident that was completely outwith my control and not my fault however I was treated very poorly. There was very poor communication in their part, I also feel completely robbed with the value they gave for my car- after I provided a quote from the local car dealership who I had bought the car from. They then also refused to pay for other losses after I had to take time off work due to being car-less. The whole experience was incredibly frustrating, upsetting and time consuming.”
“I had a lightening strike in 2023 on a thatched roof. It caused a lot of damage
Roll on one year still not resolved. Ireed to renew the insurance when we spoke because Hungerford Office said they would speak to the claims team about my on-going unsettled claim to get it resolved.
I have been very worried about the structural damage since the lighting strike. And today I can clearly see from the ground that indeed the cement around the chimney is split. Still not proper survey done by NFU
I still don't have glazing in the shed where 4 panel exploded together. The Team collected the glass and boarded it up. It's terrible no one has been back to fix it.
The remote control the blasted off the wall for the garden lights has not been replaced and fixed.
It really is a shambles. I am very disappointed with the service.”
“I had my car written off by a tractor driver who claimed to be going straight on the main road. (See AAmap showing the 90 gegree turn he was taking)This particular junction has many cars in accidents at the spot mostly caused by British Sugar traffic tractors tankers who would be with NFU so you are aware of the problems at that junction. You would I expect be equally aware of the issue of mud obscuring any road markings if on the road.
I am informed by my insurer you may claim my fault. Your tractor driver had a friend(witness) who arrived 5 m8ns after he struck my car. The police were not involved when the pair realised I was a disabled pensioner they became racist and aggressive. NFU not impressed at all.”
“The star rating above is for the person who we dealt with at the Tenterden office, she was very helpful, but unfortunately she was unable to help us renew our car insurance with NFU because it was very expensive and even when it was reduced by them it was still over £200 more than last year, for the same insurance, we have been good customers for a long time and still have most things insured with them, however because we had a very minor claim against us(there was nothing wrong with our car and little of nothing wrong with the other vehicle, to be honest I thought they were mean claiming) however it pushed up our new car insurance to over a £1000 and when we enquired they reduced it a bit, so we went to the AA and got it for just over £500 the very same insurance! Perhaps they do not want our custom anymore because we have claimed on our pet insurance a few times and we’re getting older. I have always said how good NFU is as it’s very personal but I will forgo that privilege if it saves me that sort of money.”
“Bunch of Joker’s the worst insurance company ever been in the property since 1995 never made a claim we have a leek from our roof by the chimney made excuses that it’s wear and tear state on the tv they pay nine out of ten claims total lies won’t be renewing shocking”
“There is no way on earth this insurance company received Insurance of the year for 3 years in a row. They must have blackmailed people into writing a review. The reviews on here are identical to mine, failing to call customers back, creating obstacles in trying to be paid out and instructing USELESS Loss Adjusters. I tell you, they are messing with the wrong person. I turned up at their office in Bristol, accessed the lift and advised that I wish to speak to someone. They were taken back, but what do you expect when you won’t return calls or communicate in writing effectively.
I have never in my 53 years on this planet experienced such spiteful, hateful, mean spirited and depraved people. This is collectively how I would describe the entire Claims Team in York. The level of incompetence and disregard for a policy holder raises questions if these people should even be engaging with living people or if they would be best placed in a morgue. The entire belongings of my home were damaged in storage. I asked their approval of the storage company they agreed. My belongings were damaged loosing the majority of my entire worldly possessions. 9 months later I am still sleeping in a second hand sofa purchased from EBay because I can’t access my room and my son on a mattress on the floor. They are inhumane, depraved and cruel individuals . Karma doesn’t need to be requested, it will come to each and every single one of their front doors and I hope the agony it creates in their lives, the lives of their daughters, son, mother, sisters, is tenfold. At a time of loss and duress NOBODY should be engaged in the practice of making it any worse than it is. An awful organisation not fit for purpose and I WOULD AVOID AT ALL COST!”
“Told me i had been overcharged years ago on a home and lifestyle policy and that they had made the payment into my bank .6 weeks later and lots of phone calls later still no money”
