“I had two cars insured and previous year premium increases were reasonable but this Sept 2022 they sent a renewal increase at nearly 18% even including the alleged 'bonus' - with no reason (never had a claim or change in circumstances). I asked for an explanation but never received an answer.
I then got other quotes and found another top insurer who gave me improved cover at £200 less or a decrease over last year of more than 15% !
Not very impressive for a 'mutual' of which we are all supposed to be members.”
“Been an NFU Mutual customer for three years and have been generally pleased (no claims at all). Received my renewal notice this week and was shocked to see an £80 (25% increase). Ran some alternative quotes on other Defaqto 5* awarded firms to find NFU were between 40 and 50% higher on premiums for the same cover than other well regarded firms. I contacted the Thornbury office and the lady who phoned back said "yes our prices have gone up but we do have a 5 star Defaqto rating" - obviously no customer loyalty involved. Hugely Disappointed in NFU - I want a firm that doesn't look to take advantage of its customers but sadly missing in the Thornbury branch of NFU.”
“Small print didn't cover emergency plumber callout (to limit damage and therefore cost to them! I should have let the water keep flowing until the following day to avoid a premium callout at my cost). Letters to try to clarify this failed to provide a response that actually answered the questions asked twice, before finally giving a clearer (and rather shirty) explanation. Unimpressed.”
