“I recently had a very frustrating experience trying to get my money. I felt trapped and helpless. Then I found COVSECLTD * COM Their support was amazing. As soon as I contacted them, they replied fast. The team showed a lot of patience. They were experts at fixing my problem. They walked me through each step. Their directions were easy to follow. I got updates all the time. I was able to get my money back because of their help. I thought it was impossible to get it back.”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause.
Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges.
Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence.
To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“Have been a customer for 12 years plus
No claims for 10 years just been offered half of value of jewellery item dont deserve loyalty spend around 6000 a year with them definitely lost confidence will be looking to move alot of the business elsewhere.”
“2 years ago when I was statonary at a level crossing I was shunted from behind by a driver who said he hit the accelarater instead of the break. He then later denided it.
I had neck problems from that. The NFU are saying I am commiting fraud by putting in a claim - as there was a lot of things I couldn't do because of it and had to pay other people to do the garden and walk the dog which I put a claim in for.
I am a 75 year old pensioner.
After 2 years nothing has been done about it.
Don't insure your car with this comany, they won't pay out if it isn't your fault, and you are injured.”
“This company has gone downhill. My family have been with them for years and have paid a fortune innoremiums over the years, believing it to be a "premium" product. However, a recent substantial claim, which NFU have admitted liability for remains unpaid after five months. They are trying to do all they can to obviscate payment. Gone are the days when this company offered a premium service - we will be moving to another insurer.”
“I had damage to a roof caused by a storm and water eventually leaked into the house and that was when I first noticed it.
NFU we’re not interested.
Then I was pricing around on another policy for contents of a shed containing a tractor and implements and the other insurance company told me that I wasn’t insured on the NFU policy as I didn’t own the shed.
I visited the local NFU offices and a member of staff was very nasty and started shouting whenever I asked why I was paying for a policy that I wasn’t covered for.
The agent (director) actually came out to our house and insisted that i was covered even though I didn’t own the shed.
I had been paying this policy for 4-5 years but they weren’t interested in refunding my money and then I received a phone call from someone who said their name was Timothy and that they represented the NFU before I could say anything he shouted down the phone ‘YOUR NOT GETTING ANY REFUND’ and then he hung up.
I then renewed all other policies that I had with the NFU to other companies.
I thought that someone from NFU would be asking the question why has this customer removed all policies.
No one ever contacted me to ask that question.
They seem to be a law unto themselves.”
“NFU Mutual made a motor claim a nightmare from start to finish 😢
Here are just some of the mistakes on a no fault claim -
They incorrectly assessed my car 6 years older so it was undervalued by +£3,500, refused to assist with a courtesy car (their website states they cover this on a no fault claim) so I was without a vehicle for almost 2 months. Highly stressful time with 3 children at none catchment schools!
2x data protection breaches and withheld the majority of my information following a Subject Access Request.
Finally, they have failed to even acknowledge my complaint sent almost 2 months ago.
Their treatment has left me hugely out of pocket (this would be theft if you or I did this) and had a massive impact on my mental health.
I recommend avoiding at all costs!”
“The worst decision I ever made was to insure my tractor and post knocker with nfu.. after a serious accident,no fault. It was was a constant battle to get any reasonable payment or agreement with them. They don't mind taking your payments..”
“Insured last year for the first time mainly through human contact. Fair price and easy modification when I changed car. Renewal price nearly 100% increase despite no other major changes. Not quite septuagenarian but long no claims. Tesco sorted me fairly in 20 minutes. I was attracted to NFU by human contact and implied promise of fairness and loyalty, but it looks like the old tricks of the insurance trade are fully in play. Sad. Glad I’m not a farmer needing to use them for specialist agricultural vehicles.”
“I sincerely apologies for hearing about your trying experience; these con artists are quite crafty in how they deceive people. You ought to consider filing a grievance with HERSTEL.CO. They assisted me in getting my money fully back in a matter of days.”
“After several years as a NFU customer I have finally given up with them. As a septuagenarian I would appear to be their target customer to have my prices increased each year. 17% in 2023 and 21% in 2024 - because of other peoples incompetence! Their advertisement is false and largely incorrect. As Shakespeare put it, "me thinks he doth protest (advertise) too much"”
“I have had the worst customer service from the Hungerford NFU office. They do not call you back inspite of having a policy worth many thousands of pounds. Their premiums are criminal as double what is available in the market place. If I ran my business like they run theirs I would be out of business.”
“As a member of which I contacted NFU for a car insurance quote, After 20 minutes of going through everything I was given the quoted price which I was happy with, albeit, I was told I needed to confirm my No Claims, I contacted my current insurers who told me my no claims was 13 years. I got back onto NFU and was told that their underwriters were not prepared to insure me because of keyless entry to my car. All I can say, is what an absolute shambles of a company who appear to have no idea of what they are doing. I contacted the AA and they insured me on exactly the same terms for £200 less so it all worked out OK for me. My advice is not to waste your time with this shower. I will be taking this up with Which in the meantime as they are a one of their "best buys"”
“As a member of which I contacted NFU for a car insurance quote, After 20 minutes of going through everything I was given the quoted price which I was happy with, albeit, I was told I needed to confirm my No Claims, I contacted my current insurers who told me my no claims was 13 years. I got back onto NFU and was told that their underwriters were not prepared to insure me because of keyless entry to my car. All I can say, is what an absolute shambles of a company who appear to have no idea of what they are doing. I contacted the AA and they insured me on exactly the same terms for £200 less so it all worked out OK for me. My advice is not to waste your time with this shower. I will be taking this up with Which in the meantime as they are a one of their "best buys"”
“Appalling company…..
I have recently had an appalling experience with the NFU. Unfortunately after being a loyal costumer for a number of years my car was written off in an incident that was completely outwith my control and not my fault however I was treated very poorly. There was very poor communication in their part, I also feel completely robbed with the value they gave for my car- after I provided a quote from the local car dealership who I had bought the car from. They then also refused to pay for other losses after I had to take time off work due to being car-less. The whole experience was incredibly frustrating, upsetting and time consuming.”
“I had a lightening strike in 2023 on a thatched roof. It caused a lot of damage
Roll on one year still not resolved. Ireed to renew the insurance when we spoke because Hungerford Office said they would speak to the claims team about my on-going unsettled claim to get it resolved.
I have been very worried about the structural damage since the lighting strike. And today I can clearly see from the ground that indeed the cement around the chimney is split. Still not proper survey done by NFU
I still don't have glazing in the shed where 4 panel exploded together. The Team collected the glass and boarded it up. It's terrible no one has been back to fix it.
The remote control the blasted off the wall for the garden lights has not been replaced and fixed.
It really is a shambles. I am very disappointed with the service.”
“I had my car written off by a tractor driver who claimed to be going straight on the main road. (See AAmap showing the 90 gegree turn he was taking)This particular junction has many cars in accidents at the spot mostly caused by British Sugar traffic tractors tankers who would be with NFU so you are aware of the problems at that junction. You would I expect be equally aware of the issue of mud obscuring any road markings if on the road.
I am informed by my insurer you may claim my fault. Your tractor driver had a friend(witness) who arrived 5 m8ns after he struck my car. The police were not involved when the pair realised I was a disabled pensioner they became racist and aggressive. NFU not impressed at all.”
“Bunch of Joker’s the worst insurance company ever been in the property since 1995 never made a claim we have a leek from our roof by the chimney made excuses that it’s wear and tear state on the tv they pay nine out of ten claims total lies won’t be renewing shocking”
