There is no way on earth this insurance company received Insurance of the year for 3 years in a row. They must have blackmailed people into writing a review. The reviews on here are identical to mine, failing to call customers back, creating obstacles in trying to be paid out and instructing USELESS Loss Adjusters. I tell you, they are messing with the wrong person. I turned up at their office in Bristol, accessed the lift and advised that I wish to speak to someone. They were taken back, but what do you expect when you won’t return calls or communicate in writing effectively. I have never in my 53 years on this planet experienced such spiteful, hateful, mean spirited and depraved people. This is collectively how I would describe the entire Claims Team in York. The level of incompetence and disregard for a policy holder raises questions if these people should even be engaging with living people or if they would be best placed in a morgue. The entire belongings of my home were damaged in storage. I asked their approval of the storage company they agreed. My belongings were damaged loosing the majority of my entire worldly possessions. 9 months later I am still sleeping in a second hand sofa purchased from EBay because I can’t access my room and my son on a mattress on the floor. They are inhumane, depraved and cruel individuals . Karma doesn’t need to be requested, it will come to each and every single one of their front doors and I hope the agony it creates in their lives, the lives of their daughters, son, mother, sisters, is tenfold. At a time of loss and duress NOBODY should be engaged in the practice of making it any worse than it is. An awful organisation not fit for purpose and I WOULD AVOID AT ALL COST!