“Have been with NFU Mutual for Buildings and Contents insurance for a number of years but the annual price went up by over £100 this year after going up by £100 last year too - I ended up not renewing and have got a higher spec home insurance elsewhere for £220 less.
Was reluctant to leave as I like to shop local and the Stornoway office staff are lovely but no one can afford to pay 60% more for a lower level of cover.”
“After having an accident last year I felt that the company didn’t provide much support for myself. I had to keep chasing up reports (which is still ongoing). The annual premium doubled! I felt like I was being penalised for an accident that was not my fault. Difficult to get hold of local branch due to working full time (they stated they were open on a weekend but never answered the phone) just very unorganised.”
