the shows are great do not get me wrong how ever the exchange/ replacement of damaged shoes is horrible i place a second order i the beginning 2019 did not get them on the mail I contact the company (text or email only no human response) they told me that the shoes where placed inside the mail box, my mailbox is too small for a box of shoes, they said that they would begin an investigation to see what happened to the shoes but a new set of shoes will be order and the representative told me they will mail them by friday 4 days from when i contacted them, I asked about the exchanged of a damaged pair of shoes I send them the picture and the representative send me the return form and he explained that once the shoes get to the warehouse they will inspect them and them it mail a new pair back to me sonI packed the shoes and mail them the same day of the conversation 2/22/2021. i have tried to reach out to someone every week about this they love to respond at 12:02am after midnight and they claim not to have a robot response hmm very shady. It is now 3/22/2021 and i got a response at 12:28am to let me know that it will be shipped by the end of this week due to the warehouse being busy, really they had my money and the shoes for over 3 months this is a joke and i have pictures of the chats and emails that support that they are NOT CUSTOMER DRIVEN THEY DO NOT CARE ABOUT THE CUSTOMER EXPERIENCE. My wife wants this stupid shoes and i would continue this battle with nobull but to me this is a bulls....t company and i will continue to tell my friends not to even try this brand as they are only money driven with just the amount of time that i have spend in chats emails i have paid 5 times for the shoes of I bill them for my time this is not counting the frustration and the disappointment to my wife that is priceless and Iam making it up to her and she is trying the old and reliable brands Adidas, Nike and Under Harmor.