I purchased a pair of No Bull Men's Black High-Top Trainer Shoes for Christmas. I have never purchased anything with this company before but he really wanted these particular ones. Once I received the shoes, I was confused as to why I received Women's Purple Trainers, size 6.5 that were to be shipped to someone over 2,000 miles away! I will admit I was a little frustrated because it was also less than a week before Christmas, I wasn't able to find a phone number for the company and was treated horribly by a chat representative! ( I do have screenshots of all the chat messages along with my relies) So I went online to initiate an exchange and I was unable to at first so I emailed customer support. I received an email a few hours later letting me know that the exchange would process as soon as I let the representative know I dropped them into the mail which I had already left town for vacation and had along with the receipt from the post office with tracking information. Once I returned home, I requested the exchange and heard nothing for 2 days! I contacted customer support on four separate occasions on day 3 to get the status of the exchange with shipping details and was informed the shoes shipped but the shipping details could not be given to me. I am just appalled that the company wouldn't acknowledge and attempt to make the error right! This whole process has been extremely frustrating!! Now, I don't have the $150 or shoes to give my loved one for Christmas! This company is a JOKE and according to the BBB complaints, they have a reputation for this and the only way to get it resolved is to file complaints with them and attorney general!