Rejected my warranty request arbitrarily - WA-WAAED800612138. Had some cracks on my Samsung Flip 2 backside glass. One fine day the top half of the screen stopped working and a black spot appeared. Zero scratches or cracks to the actual phone screen though and it did not even fall. I have been informed that the item is damaged and the warranty is not valid. They did not even check that only the lower half of the backside has damage and the lower half of the phone is screen is actually working perfectly. It's like saying there are scratches on the back door of a car and so the warranty on the car's engine is not valid.