It was horrible to hear repeatedly about the policy rather than helping customers. I have an issue with my water dispenser in warranty and they insist to return it in the carton. I have told them that I can bubble wrap them and give them as I don't have cartons of that size. Never tried to help and wants to close the case in hurry and asked to claim again the warranty with new complaints. I am not sure how this will help. I think I have to through this dispenser instead of wasting my time with noon.
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