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Danish
Extremely Disappointed with Customer Service I had the worst experience ever with Noon, and I feel completely let down. I had to deal with two customer service executives, Mr. Ahmed and Mr. Gazer, and unfortunately, neither of them handled the situation professionally. Rather than helping me, they made the issue even more frustrating. I cancelled my order within seconds of placing it, and shockingly, I was told that I would neither get a refund nor have the order placed or delivered. This is completely unacceptable. How can a company take money for an order that was cancelled immediately and then refuse both delivery and a refund? The way the customer service team handled my issue was extremely poor – lacking empathy, responsibility, and any effort to resolve the problem. I felt helpless and ignored throughout the interaction. This entire experience has made me lose trust in Noon, and I will definitely not recommend this platform to anyone. Customer satisfaction clearly means nothing here. Very, very bad service.
1 week ago
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Noon has a 1.4 average rating from 1,911 reviews