I have had several bad experiences with Noon and stupidly kept ordering from them again but now I will never order from them. My first ever order I purchased some perfumes the courier said he could not come back at the time of my convenience so he will leave it at my front door, when I came home the delivery was no where to be seen or found. Noon said this is not their problem they are not liable for this and did not refund me. Secondly I had purchased some suitcases to travel on vacation with, 1 week later after my purchase date when I landed at my destination my suitcase was found split open and broken and I had items missing. When I spoke to Noon about the quality and wanting a refund they said they were not able to do anything due to it being over the 14 days period. I explained any faulty item means refund no matter what and suitcases should come with warranty. They lastly said they will issue me half the money as a refund but ONLY into my Noon wallet so I had to spend the money with them again not into my bank account. The customer service really is shocking and disgusting I do not know how they can get away with the standards they have. You wait weeks for your order, they do not issue refunds or listen to you. They are rude and stupid on the phone.