Unreliable delivery and customer service Unreliable delivery and extremely inefficient customer service. I recently ordered organic essential oils in Riyadh. The first promise of the delivery failed, the driver requested the location via Whatsup which I provided within 5 min; the item was not delivered. I sent a message that I’m leaving the country and won’t be able to accept the order. The following day I received a call, while boarding the plane, that my order will be delivered that day. Another message sent. After I came back, I received a message that my item will be delivered the next day. And again they failed. I checked the account in order to cancel the item and request the refund and noticed that the item was marked as delivered. I decided to call the customer service to ask for refund. I was assured that they take care of it and will get back to me within 3 business days. 8 days later no phone call; I called again and requested to talk to a supervisor. Fast forward, I spoke over the next 5 days with 2 other supervisors requesting the refund and stopping daily phone calls from their drivers trying to deliver the essential oil that was kept in the overheated delivery car for over 3 weeks. A month has passed since placing the order and still there is no resolution to my issue; to this day I have not received any refund for the item that has not been delivered. At this point it’s not about the money for me, it’s the principle. I used Noon for the first and last time and will ensure advising my friends not to use this company. I have ordered previously on Souk.com and Desertcart, my experience has been great and delivery smooth. My advice, refrain from using this company. I gave them one star as I had no other choice to express my dissatisfaction.