This is nothing to do with NOON… its the suppliers that are not good!! Maped 3-Piece Connect Eraser And Sharpener Set Multicolour Model Number: MD30 AED 9.00 (Inclusive of VAT) Sold by Sea Waves Stationery The picture shows that the item includes a Refill pack. What I got was only the eraser and sharpener in a plastic packet that was very clearly sealed by hand. Have asked for a return. However, this process is time consuming wasted process just because suppliers are trying to cheat. Why can the supplier not advertise the product correctly? Now the credit will sit in my account till I want to use AED 18... I should get a full cash refund from the supplier.