(Product authenticity issue)
Recently I purchase a product (Kiehl's Creamy Eye Treatment with Avocado)...it turned out to be fake. I had to open it to check and I found it runny. I though It might have melted a bit due to heat so I put it in the fridge ...after I took it out, at room temperature it still felt runny. The labels are lighter in color and the whole product feels off.
I cannot return it as it is an item that cannot be exchanged or returned. I have a worthless product at hand and I am short by 95 SAR.
Please have customer reviews on the products. I have seen some E-commerce sites that allows past customer to post pictures of the product they purchased...it is very helpful. It is a great loss when a purchase ends up being fake and cannot be returned. Customer reviews help and simplifies in identifying fake products majority of the time.