Nordstrom is spiraling. I ordered a red sweatshirt for my niece well in advance of Christmas. She never received it - which is bad enough, I know I’m not alone with everything going on. The issue I have is that they will not issue a refund. Why, Nordstrom? Who is in charge of your customer experience? Please fire them. They are not doing a good job. If there was an option to select 0 stars, I would. Is the leadership team of Nordstrom getting bonuses this year?? The BOD should really be looking at the c-suite of this company, although I think it’s a lost cause at this point.