I would love to shop at Nordstrom’s every week. But the shipping is terrible and I’m aware it’s the holiday season BUT when I’m told by the usps that package was sent 5 days after I ordered and has not even been picked up a week after I ordered. That is a problem. This is a important package for a court hearing and I’m so upset. I’ve called Nordstrom’s customer care waited numerous times and the shortest wait of all was over 40 minutes and 70 percent of the time I’m hung up or cannot understand what the operator is saying. I’m pretty sure I’ll shop at Nordstrom’s forever I love them but the shipping and customer care could use an upgrade. So unless I can pick up at store doubt I will shop online. Very frustrating especially when you wait an hour or more to get an operator you can’t understand or says I’m sorry I know nothing?!!!!