I ordered my sandals on July 29. Each update on Nordstrom and OnTrac was wrong daily. Each phone call to Nordstrom and ONTrac respectively yielded a different story and pointing of fingers. Yesterday I see the package is expected by 9PM. Stayed outside waiting for package after dinner until 9:30PM. Never arrived. This morning I get a notification that it was delivered to my doorstep just before 9PM. LIES. I called Nordstrom customer service (turns out it is an offshore call center) and am informed that I need to wait 3 days before the “research team” can credit my card and ascertain what happened. Soooo sad. I have loved Nordstrom since I got my first real job out of college. If I were in charge of customer service, I would offer expedited delivery via a reputable carrier at an additional charge and force the OnTrac delivery driver to photograph where they claim they left the package. Well worth $20 bucks to me. No more.