Im really disappointed because Nordstrom had always been so great. I ordered online a pair of jeans and shoes. I tried the jeans on and they were too big but I happened to notice that the tag that was attached was the size I ordered but the inside tags were a size bigger. Very strange and has never happened before. I wasn’t all that upset because I called them expecting them to take care of it because I had never had an issue with their customer service in the past. They were very strange on the phone and put me on hold and said they would “research“ what happened and call back in three business days. I honestly was shocked because even a normal store would usually offer to order the right size and they never called me back. All of the Nordstrom’s that I used to go to have closed so I am done with them. I returned everything at a Nordstrom rack. I feel like this is just representative of what services like today aka there is none.