I did not have a bad experience at your Beachwood Ohio store. However, I was appalled that the Nordstrom store was like going to dillards or macy’s. Nordstrom has always had high end merchandise. I cannot believe the merchandise displayed. For lack of a better word, it was junk. I couldn’t wait to leave and won’t be back. Your sales associates were always nicely dressed. Not anymore! I saw employees in jeans, sweatpants, and clothing only appropriate for home relaxation. I know the economy is in a bad way, but you are driving away all your loyal customers because of the changes. My friend’s husband used to buy all his dress shirts at Nordstrom. He walked in and the changes were so shocking to him he told his wife to pay off the credit card and close his Nordstrom account. It saddens me to see Nordstrom in the state it is in.