Dear Kate Detoye, I truly hope that you can take actions that will resolve this issue for both of us. Nordstrom Rack was recommended to me by my pastor. I had received many good remarks about the cost and quality of your service and merchandise for years. I had good expectations and hopes about my initial experience with Nordstrom Stores. The verbal and psychological abuse that was inflicted on me by your two cashiers (Daijon A. and Jessica L.) at the Novi, MI location was extremely traumatic to me. I am an elderly American with disabilities that include major depression. The incident triggered an episode of depression which cause me to withdraw from normal activities, isolate myself from friends and family, and it increased my anxiety and fear. My psychiatrist increased the doses of my antidepressants. Psychological Elder Abuse takes place when an older person suffers harm through verbal assaults, threats, intimidation, humiliation, insults, yelling, verbal harassment, or treating an older person like a baby. It is also referred to as elder emotional abuse. Psychological abuse is the second most common form of elder abuse after neglect. It often consists of purposeful verbal or nonverbal infliction of emotional or mental anguish. Elder Abuse must not be tolerated by any person or department store. Especially where new customers expect to be treated with dignity and respect. We expect Nordstrom Rack to maintain an environment free of discrimination or harassment. In Michigan, there are state laws that make “vulnerable adult abuse” a crime, and someone can go to jail if they commit it. Studies indicate approximately 73,000 elder Michiganders are victims of abuse or neglect each year, according to the Michigan Attorney General's Office. Elder abuse is a real problem in the state of Michigan, according to Attorney General Dana Nessel. She and a coalition of more than 30 organizations announced the formation of a robust task force to crack down on the abuse, which can be physical, emotional, or financial. MICHIGAN ELDER ABUSE TASK FORCE Officials say this task force will focus on protecting Vulnerable Adults from undo caregiver influence. But will also increase maximum penalties for abuses. And develop Elder Abuse community investigation teams. Michigan AG Nessel stated that "We hear so often about the problems, but so infrequently do we actually, do anything to solve those problems." Kate, what your cashier associates did to me, your customer, was intolerable. Do take such measures that will prevent them from repeating this offense in the future. Please contact me for more information and questions. I would like to be informed of the outcome of this matter. Sincerely, R.B.