Similar to other complaints, I ordered shoes for a xmas gift 3 wks ago and I keep tracking them and they never leave the post office 50 miles away. I call customer svc & they tell me they were rtnd. I am like I did not get them & then she says they were rtnd by the post office. I said they never even went to my post office. She says the store will ship them out today. Never got them after another 7 days. I ckd online & it says they were rtnd & I rcvd a refund, I did not. I called again & she insists they were rtnd again and refunded to me but she will put in another ticket to ask about the refund & sd I can't call back for 7 more days. If I still don't have a refund in 7 days, I can ask to talk to a mgr. This is ridiculous! In the meantime they are holding the shoes & the $120, like give me one or the other.