I purchased some beauty supplies and did a Saturday delivery. Well I didn't realize that my default shipping address was my old one in a different state. So my package was delivered and returned and I was so upset because I felt like it was going to be awful to try to get a refund and get the items sent to my new address. Well Nordstrom was amazing! They literally made it the easiest process ever they reordered the items sent them to my new address overnight and used a store credit so I didn't have to worry about getting a refund on my card and making another purchase! I was so pleased it was the best customer service I've ever dealt with I will definitely be ordering from here again!