I returned some older boots i never wore and got a return label from them. After many weeks and calls i was told "they could not confirm what was in the box" and i would not be getting a refund or credit or returned back. I've never heard this reason in the history of returns at any store. They would not return them to me and said they were "destroyed". What a waste. Apparently it's in their small print that they have the right to do this. I will never shop there again. I could have sold them online for at least half the price! They brag about their "generous return policy". ha! I bet someone is wearing them in customer returns!