Never order from Nordstroms online ordering if you want to receive your item! Ordered Christian Louboutin heels online only because no store near me had them available. Received email from Nordstrom’s tjay my item had arrived! So happy to get home and see my new beautiful heels!!!! To my disappointment got home and there was nothing at my door! Called Nordstrom’s customer service right away to find out about my order and Tracey S. tells me the package was delivered. I told her I did not receive anything and she said fed ex left it at the front door under a carpet. The crazy thing is I do not even have a carpet at my front door. All the Nordstrom representative could tell me was that they would send my info to the research team and wait 3 days! What am I suppose to do now!? Be without my shoes? And the money it cost me? I have never experienced this type of service before just push aside a customer who just ordered an item and basically tell them to wait and nothing you can do. Worst experience, I feel so helpless and mad and fustrated to know that my expected order never came to me. Nordstrom’s needs to step it up and definelty provide better delivery and service.