Ordered 5 different pieces over the holidays. 1 piece was wrong. I called the call center and the manager assured that he will send out a return label. 1 month went by NO label. I called back and ask for an return label again. 1 months from that still no label. I called this evening and ask for an label and ask if it shows that I requested one anywhere on the screen the guy said yes last week. Well that was wrong but I been waiting this long so I didn't say anything. So then I ask if I were out of the grace period of returning an item (I guess this was the wrong question to ask), the call center guy flipped out on me. Wow I am lost for words and I now know not to call Nordstrom's call center EVER again if questions can't be ask with a positive response from the company workers.