The customer service for Nordstrom has gone way down over the past 12 months.  I've had 2 incidents happen that have been so frustrating. 1.  I purchased an item.  The item showed delivered, I could not find it.  I contacted customer service.  The replied with an email saying "we've done research and will not be refunding your item".  A few days later, a neighbor brought over the package and stated the delivery was made to the wrong address.  I let Nordstrom know and they said, "sorry".  Proving this was not my fault. 2.  I have returned items via mail using their return label.  More than 10 had never been credited.  I had saved all the tracking information so was credited for all except 1 that I couldn't find.  I asked them to do research and reiterated that I used THEIR return label and got their "dear john" letter stating sorry we did research and we're not refunding you.  Even though the other returns that I proved were returned were credited, they won't take my word that I returned the item or do their own research in the system to see the tracking information.  It doesn't make any sense.  Why send a return label for a customer and not keep the data on file.   I use to shop at Nordstrom because of their amazing customer service.  Unfortunately it's clear they do not value their customers like they use to and I am sick of being treated like a number when I'm spending my hard earned money at such a high end store.   I hope this doesn't happen to anyone else.  Please make sure to take pictures of all your return labels and get receipts at USPS so you don't have the same return issue.