This to me is the worst customer service you can get from any store. Free delivery: Yet constantly receiving very expensive fragile makeup DAMAGED. NOT ONCE OR TWICE BUT 15 TIMES. THIS IS A STORE THAT IS A FAKE STORE THEY APOLOGIZE AND DON'T DO ANYTHING TO FIX THE PROBLEM. THEY ARE NOT AS GOOD AS NEIMAN MARCUS, BLOOMINGDALES, SAKS.COM OR BERGDORF GOODMAN. WHEN I ORDER CHANEL I WILL ORDER DIRECTLY FROM CHANEL IT IS THE SAME PRICE BUT COMES IN PERFECT CONDITION AND A BEAUTIFUL BOX AND TOTALLY PROTECTED. IF I ORDER ANY MAKEUP FROM NOW ON IT WON'T COME FROM THE DISGUSTING NORDSTROM! CUSTOMER SERVICE DOESN'T DO ANYTHING BECAUSE IT WOULD NOT HAPPEN OVER 15 TIMES!