I ordered a coffee table for a Christmas present for my daughter, it had been discounted on the website and stated that it was classified as a second as the customer had returned it as the measurements didn't fit their lounge but there was nothing at all wrong with the item. It was delivered to my address as my Daughter and Husband were spending Christmas with me. They took the unassembled coffee table home and when they came to unpack it soon realised it was severely damaged and there were also large drilled holes in the sides. They took photographs and sent them to me. I contacted Oakworld and after a long wait on the phone I eventually got through to someone. They gave me the email address to send the photographs to which I sent immediately. I was then contacted by Katie from Customer services asking me to send a photograph of the original package that the table would be returned in, I did this that day. A week later I had received no instruction as to when the package would be collected so contacted Katie by email. She replied the following day asking me to send a photograph of the package which I had sent direct to her the previous week! I have sent her numerous emails confirming that the package is to be collected from my Daughters home, who lives 2 hours away from me, and giving her the full address. I have just received a telephone call from the Couriers confirming that they will be calling at MY address tomorrow to collect the package! They tell me that they cannot take instruction from me regarding the collection address. I, like everyone else wish that I had looked at the reviews before ordering anything from this company. Unfortunately there is no option for zero stars. Absolutely terrible company who obviously think its fine to send out severely damaged furniture and make it difficult to return anything!