““Because they will trade with a tiny quantity and then require a significant amount, investors should be cautioned about doing business with this site. Once the large amount is deposited, they will start to ignore your withdrawal and lock your accounts. They will keep asking for further deposits to unlock them, and so on. Prior to discovering this specialist I had written to them regarding my locked cash and had given up on ever getting my money returned. These exceptional staff supported me throughout the entire process till they were able to effectively get my money back.”
“They delivered incredibly subpar service. I couldn't get my money out. I had encountered an issue with them when I lost my transfer. After submitting a support ticket, I never heard back from them, and I was unable to receive my money back. The customer service never paid me any attention during the entire procedure. I'm grateful to MERSEYHIP. COM and their private team for getting everything back for me.”
“Items delivered quickly and products were good standard. However the service to get a awful, all i wanted was to update the address for the invoice, delivered to the same adress just needed to put the company name on it for the invoice and i was told it was company policy that it was not allowed, and then when i questioned this i was told the computer software cant update the profile, when i asked to escualte this i was told the Managing Directors wouldnt be able to do anything so they wouldnt pass my complaint further.”
“Terrible Customer Service - Avoid Oakworld
I recently purchased an item from Oakworld, but due to a change of mind, I tried to return the box, which was completely unopened. What should have been a simple return process has turned into an absolute nightmare. It’s been 10 days since I first reached out, and I’m still waiting for a callback. Despite sending multiple emails and making several attempts to contact them, there has been no response from their customer service team.
Their lack of communication and disregard for customers is astounding. A company that can’t even manage basic customer service like returns or refunds is a serious red flag. I highly recommend avoiding Oakworld unless you’re prepared for poor service and endless frustration.”
“Recently, I had a pretty bad encounter with a scam broker fortunately,madacovi. co was able to assist me. They helped me get my hard earn money back in a fast and professional manner. They also gave me some really useful tips on how to stay away from frauds going forward.”
“DO NOT USE THIS COMPANY !!!!!
ABSOLUTELY CRIMINAL !!!!
I ordered a tv unit back in June, its not August and I still have not received my order. I've been told that it has been delivered even though the pictures are taken of it in the bottom of the foyer to my flat. Ita clearly states "required signature" dumped and left without my signature.
Now my package is missing, I paid £209 for useless service. DO NOT USE THIS COMPANY !!!! Customer service are saying its not their fault and there will be no refund. Joke of a company. I'll be taking this further with a small claims court.”
“Avoid!! We bought a bench from Oak World which turned up in an unsatisfactory condition which means the arm of the bench would fail. After requesting a replacement we were offered £40 money back as compensation or them send a new arm. Neither did we want as the item was going to fail. We therefore asked to use their 30 day refund policy. The refund was agreed and told they would arrange uplift then they would process the refund. It’s now approaching 4 weeks later and numerous emails and still Oak World have not uplifted the item and therefore have not received a refund. We continue to contact them but we are told excuse after excuse. Also it would appear you can not speak to anyone as they are ‘online’ only.”
“Bit unusual, said Self assembly little did I know I’d have to make it up from the floor yes upwards with about 100 bits and pieces never purchased like this before and never will again.”
“Bought the birtley tall bookcase, cheapest of chipboard, laminate cracks easily, arrived damaged, holes in places did not line up correctly, had to try and adapt a fit, upon 2 people moving it less than a couple of inch, the skirt split and broke away, the piece of garbage was slung into the yard, expensive burning wood, please avoid.”
“Load of rubbish. Nest of tables splitting the wood whilst putting them together. Will be getting new ones from a decent retailer later. These will go out with the rubbish. Beware buyers.”
“I have never seen so unreliable delivery. I have never received the coffee table because simple the courier never informed me in advance when they are coming and today it is supposed they would deliver it they posted that they missed me but nobody came. I was waiting for them and they have never appeared. The lady from Oak World said she will send an email....I haven't heard back from her. You have to reimburse me. I am enough with your delivery. Evanthia Stergiou”
“wardrobes parts not labeled took 2 people 10 hours to bulid and parts also missing
wardrobes came on time but the building took me and a local builder 10 hours now there are parts missing. this is because items are not marked.
advice don't buy if they don't offer fitting service
Date of experience: 30 March 2024”
“I bought a small sideboard in February 2003. Ordering payment and delivery all went well. The cabinet was ok for what I paid for it but in less than a year the middle drawer wouldn’t close. As it was still under warranty I contacted OakWorld and was initially told, without any evidence at all, it was due to “misuse”. I sent several photos of the runner which had come away and it took 3 photographs for them to finally accept it was, in fact, a fault but not, they told me from poor quality workmanship but through “normal wear and tear”. Quite damning really if they believe the quality of their workmanship lasts less than 12 months. I was told the cabinet would be collected and repaired under the warranty “the next time a driver was in my area”. No word of this happening to date. I am very surprised by the many “excellent” reviews on TrustPilot because quite honestly I would never recommend them to anyone.”
“The chest of drawers was delivered to a house in the next street and left in the garden. Picture shows it there and when we went to look less than 30 mins later it was gone. Right number wrong st. Delbert company furdeco were awful. Put us on hold and then cut us off three times. OakWorld just as bad. Furdeco will do nothing until they report stolen to police which I expect they won’t bother to do. OakWorld directed us to a web page to report it……. It’s a blank page. Terrible service and I’ll now have to go to my credit card company to get my £305 back. Don’t order anything!”
“NO STARS- CUSTOMER SERVICE SHOCKING, ITEMS DELAYED WISH I HAD TAKEN NOTICE OF THE REVIEWS BEFORE ORDERING. IF I EVER DO RECEIVE MY ITEM I DEFINITELY WONT ORDER FROM THIS COMPANY EVER AGAIN”
“As someone else has reported, the customer service is dreadful and they say they will pass on a message to find out when the delivery of an item is due rather than just giving you this simple information over the phone. The wardrobes I ordered are late and no reply from the team..I am clueless to when my delivery will be, and fear they will just turn up without informing me of the delivery time/date. I will not order from them again. PLEASE TAKE NOTE OF THE AWFUL REVIEWS!!”
“Pest infected
The TV unit is fit for purpose as regards size, experience and function. Unfortunately after putting it into our room we had an unprecedented infestation of firebrats and tracked source to the item”
“Ordered a bed from this company. Didn’t hear anything in terms of delivery of the item after some time had passed. Contacted them and they assured me that it would be delivered and I just had to wait for the courier to contact me. Didn’t hear anything so contacted them again. Customer service team didn’t sound bothered at all and again told me to wait for the courier to contact me. Didn’t hear anything after a while so contacted them again to which they told me the courier is unable to deliver it anymore. They told me it’ll be delivered be another courier and since then it’s been delay after delay or just no contact at all. Customer service team sound half asleep on the phone and don’t seem to care + emails take forever to be responded to. I would cancel if I didn’t have to wait weeks for a new bed to come but at this point I might just do it.”
