OakWorld Reviews

Name: OakWorld
Rating: 1.53

1.5 Rating 109 Reviews

12 %

of reviewers recommend OakWorld

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Metrics

1.5

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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OakWorld 1 star review on 17th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star (because you can't give less). We ordered a (£1,000+) sofa which arrived with a damaged back cushion, the couriers insisted it was just 'compression' - oakworld customer support said the same when contacted. We were advised to follow some after care instructions to restore the shape of the cushion, which failed to make any difference. We asked for a replacement sofa but customer support said this was not possible as the sofas were made to order - this was a lie as we checked with their sales team and two were in stock at the time. After months of wrangling they finally offered a refund. The collection was booked but the couriers did not collect. After more wrangling we'd had had enough so we went to the small claims court for a settlement. oakworld (rightworx Ltd) then played a game of brinkmanship by denying their actions right up to the point a hearing was due, before settling. Their actions lead us to believe that they knew the sofa damaged and they hoped we would give up trying to sort this if they behaved obstructively for long enough. AVOID THIS COMPANY! unless you're happy to risk months of hassle and are prepared to go to court to resolve the dispute.”

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Posted 2 years ago

“Satisfied with the the quality and the instructions for self assembly .Arrived earlier than expected, in fact only 2 days. Would recommend. Very happy.”

OakWorld 5 star review on 8th November 2022

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Posted 2 years ago

“We had excellent service from Oakworld Our Windsor Reclining Armchair is just as the photo and is very comfortable We thought it was an absolute bargarin It arrived 5 days after we had ordered it After trailing round furniture shops and being quoted up to £1000 for a recliner armchair and then being told we have to wait 11/12 weeks for delivery I couldn't believe it when I found this site I'd definitely use them again”

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Posted 2 years ago

“My 85yr old mum bought a £419 Windsor recliner chair in May. When she sat on it there’s a huge gap between backrest and cushion around 5-6”. She feels unsafe like her backside is going to go through the large gap. So there’s no support for her back. We complained and a technician came out and told my mum it was an easily fixable issue and he would return to fix it once it had been agreed . Customer service then wrote to me and lied and said the Technicians report said there was no fault. I asked for the report which she refused but quoted the Technicians report words which stated the cushion needed more padding and was an easy fix. They’ve refused to fix it even though it’s not fit for purpose and is unusable for my mum. I’ve contacting Citizens advice regarding Consumer Rights Act 2015 , going to forward emails to Watchdog and then legal redress through small claims if they are that petty. I’ve emailed the CEO Karl Utley as a last resort too as this isn’t my mums fault is it ! AVOID THIS COMPANY THEY LIE AND CLEARLY TREAT OAP’S WITH DISDAIN ONCE THEY HAVE THEIR MONEY”

OakWorld 1 star review on 7th October 2022

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Posted 2 years ago

“As you can see from many reviews it does not bode well ordering from oak world I even rang today before I placed my order and waited in a que I was told by Damion it was in stock and I would receive it in 3-5 working days as stated Once you’ve paid your monies and your order is confirmed Then you get an email to say that the following postcodes will have an EXTRA 14 days delivery time So I read them and half the country is included🙄 I live in Dorset not the highlands or islands of Scotland Sorry but this is totally unacceptable”

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Posted 2 years ago

“Thank goodness I came across this site. I was looking to buy a wardrobe and was wary about committing to one as the product pages don't contain any reviews about the actual product. I have been putting off ordering for a couple of weeks because of this and am relieved that I now have made a decision not to buy from people who are afraid to publish reviews on the actual page that shows the product. Thanks everyone for all your warnings.”

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Posted 2 years ago

“OMG why didn’t I read these reviews before purchasing from this awful cheap company! Paid quite a lot of money for the worst made chest of drawers that needed assembling - if you want something like this save money and buy from IKEA which would actually be better quality! I am absolutely gutted I gave this company my money - totally my fault for not reading reviews first! Husband still trying to build this awfully made piece of junk - will have to put up with it for a while just to justify the money! That is if we can build it!”

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Posted 2 years ago

“I would stay well clear of this site, the communication was appalling.”

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Posted 2 years ago

“If i could leave zero stars i would. I received 2 damaged bedside units a month ago. They were advised immediately that they were received damaged. I'm still waiting for them to be collected and refunded. A week ago i asked for the remainder of this order to be cancelled because of the appalling customer service. I'm still waiting for this to be done. The order is worth nearly £1000 and i can't afford to have money tied up like this. As I'm writing this I'm on the phone trying to get through to a supervisor as every time I've made contact with Oakworld I'm fobbed off with one reason or another why they haven't arranged the collection or refund. And surprise surprise I'm being told i cant speak to anyone - they have to do a call back Avoid at all costs. Wouldn't use or recommend every again!”

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Posted 2 years ago

“Damaged item company will only converse via email took a month to collect and offer a refund after mentioning consumer protection. Avoid at all cost”

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Posted 2 years ago

“Oak World and Sofia Italia are part of the same group, Rightworx. We have renamed them Sofa Shitalia. Dreadful experience buying a sofa from them, it broke within 6 months- they tried to say it was wear and tear. We had our own report done that said there are multiple faults with it. Nearly two years and hundreds of emails later they eventually did a repair which we rejected as it was a poor effort and didn't solve some of the issues. They ought to be prosecuted under the trade descriptions act: it has never been a designer sofa made by craftsmen. 8 days after they eventually took it back we are still waiting for a refund...I suspect there is still more chasing to do!! Buyer beware!!!!”

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Posted 2 years ago

“Jokeworld it should be called!. Ordered and paid for £600 wardrobe, 1 man left it on pavement for me to struggle and bring in with attitude "it's not that heavy "....it was. Then discovered only half of order delivered. A month later the unlaw abiding company are refusing full refund as must return myself or part refund for other half. Its taken a month and any excuse for not collecting or refund is given. P takers..... be warned”

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Posted 2 years ago

“We ordered an oak corner tv cabinet. Our item arrived and it’s the incorrect item. The box is battered, damaged and falling apart and the item itself has minor damage. Upon opening the item there is also paperwork in the box with SOMEBODY ELSES details - name, address, email, telephone number, payment method etc. More than enough to commit identity theft if we were so inclined! A huge GDPR breach - not sure how we can have faith our details are protected. It looks like somebody else’s return that had not been checked over and simply shipped out to us. We contacted the company to make them aware and request they collect the incorrect item and send out the correct since we needed it as moving into a new property. We were told they don’t know where our item is (hopefully not with somebody else with OUR details in the box!) so have to contact the warehouse who aren’t in?! No idea why they can’t arrange to send another of the same item out since it is still listed on their website. As such, we have purchased a (better quality) item elsewhere. We requested a full refund and that they collect this item. The collection will have to be at our inconvenience giving they have requested I do not leave it outside I am going to have to take time off to ensure I am here for it to be collected. But they refuse to compensate us for this inconvenience which is a direct result of their negligence. Absolutely appalling company and service. Do not recommend and I will be contacting the ICO myself due to concerns re my own personal data giving they didn’t know where our item is and we received enough of somebody else’s data to commit fraud.”

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Posted 3 years ago

“A heavy sideboard was delivered upside down because the keep it up arrow signs o the packaging was printed the wrong way. Company refuses to correct it and offering £25. It requires two handy persons to turn it over. We have at least 40 emails and cost of this exchange far exceeds the compensation I am seeking which is £50. I can use this to pay two handypersons to turn the furniture over. It’s sitting in the box for almost a fortnight in my lounge - quite unsightly”

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Posted 3 years ago

“What every you do, do NOT buy from this rip off company. Parents ordered a riser chair to help my disabled mum up and down, wrong order arrived, refunded and told to place order again, we did and wrong chair again! complaints ignored and told to re-order, third time it arrived. The deliver was said to be installation as well, the delivery said "do it yourself" to an elderly disabled couple!! This company should be ashamed of itself and has no moral or social responsibility within its DNA. STAY AWAY!!”

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Posted 3 years ago

“AVOID at all costs. Purchased a wardrobe on Oakworld in October 2021. Delivery issues, faulty products, awful customer service, refusal for refund. Firstly, the product (a completely flat packed wardrobe) was delivered without any notification on a completely random day when no one was in. During the initial assembly of the product, it was found one part was cracked as they have used extremely poor quality materials. I was offered a partial refund or replacement of the part, which I accepted at the time. After further assembly of the product, further design issues and broken parts were found. Some screw holes were in the wrong position, so parts were slanted when assembled. Nails joining the legs and door of the wardrobe to the body won’t stay in structurally. I requested a full refund and collection of the item, due to poor design and poor quality materials. Photo evidence of the design issues and material faults were sent to customer service. Customer service stated that as I had previously accepted a partial refund (£50 in comparison to the full product price of £349) they couldn’t do anything and refused to refund me. After a LOT of arguing with them to explain these were issues with the materials and design which didn't show up until further assembly of the product, they finally agreed to refund me after collection of the item. After disassembling the entire faulty product (causing damage to my property), collection was arranged. On collection day, I had rearranged work to accommodate this due to how much stress this order has already caused for months. However, on the day, 20 minutes before scheduled collection, this was cancelled out of nowhere. After more arguing, finally, after FIVE months, this faulty product has been collected and taken away after taking up so much space in my home for so long. I cannot explain to you how many hours and days of my life I have wasted on this order. Scratched walls and floor boards and minor injuries due to the faulty products. Distress and a lot of disruption for five months… Please please reconsider before ordering from here!”

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Posted 3 years ago

“Wish I also had read reviews before ordering. No order confirmation, website promised delivery Dec 2021. Chased order, eventually they tried to deliver in January without notifying and no one was home. Only found this out after contacting them. Rescheduled. Two out of three items ordered arrived, both damaged. Guys unloaded two items and did a runner while my back was turned. No explanation of third item being absent. Had to chase, more time consumed. Now trying to sort out what to do about the two damaged items. Best avoid this comany.”

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Posted 3 years ago

“Ordered and paid for a dining table which was promised delivery by 23/12/21. Not arrived even after numerous calls and promises. No emails to confirm delivery as also promised. Needed the table for Christmas and have asked for a refund”

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Posted 3 years ago

“Purchased two units and spent over £1000 on them. Once arrived both units was damaged. It took a while with customer service but managed to get replaced. When the replacements arrived these went into storage. Due to COVID the project was delayed and we have only managed to use the items. Yet again one you is damaged. As it out of the normal time frame Oakworld are not helping and say we have damaged the item item. The screws that are holding the back on has been put in incorrectly and split the side wood. Clearly a manufacturing issue but they are not taking responsibility. Been told these are quality checked.. mmm really! I have been advised of my rights but yet still not interested. Very poor service as keep sending the same content emails as a response. I have gone legal on this. Please avoid Oakworld due to poor service and item”

OakWorld 1 star review on 17th December 2021

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Posted 3 years ago

“Do not use this company. Bought large sideboard. I shelf broken so agreed to discount. However before I could use 2 of the doors warped. Will not fit at all Although they say 12 month guarantee refuse to do anything as I accepted with shelf broken.”

OakWorld 1 star review on 11th December 2021

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Posted 3 years ago

OakWorld is rated 1.5 based on 109 reviews