“What a company . Three times it has taken them to deliver an undamaged chest of drawers that I originally ordered in January 2020 and each one has arrived damaged .Sure once is one to many times but three is totally unbelievable . I have finally given up and settled on a refund of 25% and the damaged unit which I am not happy about but cannot go through the risk of a fourth delivery turning up and damaged, and to be honest I feel I can trust them now to deliver a perfect item .
With the second unit to arrive damaged they insisted that I keep the packaging to return it in . Great as it was delivered in May and collect in December , I don't live in a large house so keeping a large cardboard box for seven months was very difficult
A total pain and disappointment to deal with
My advice is to avoid this company .”
“AVOID!! No option for no stars or that's what I would have put. My dad ordered a bookcase that was due to be delivered in October. now in January 2021 and still no sign of it. Customer services have told my dad that it's coming from VIETNAM. Dad is trying to cancel but may have to open a dispute with PayPal. AVOID THIS COMPANY!!!”
“My advice is to stay away from this company - terrible customer service - furniture ordered but only delivered one piece and never delivered the rest even though it was ordered well in advance for an Xmas gift (had my money though) - numerous phone calls to them with no help at all as to where my furniture was - worst quality black chest of drawers (the one piece that was delivered) - eventually got refund and ordered from Next - far superior quality and all furniture delivered within a week - will never use this company again - trust me and go elsewhere”
“Missing item from order, useless delivery firm also, neanderthals employed by them. The slats from a bed missing therefore rendering the bed useless, not as useless as Oakworld customer service though! Long delays in replying to email and phone calls and ultimately still doing nothing. Eventually gave up and bought my own slats as i needed the bedroom to be finished. Don't buy from this company!”
“Shocking after sales service. Item was damaged. I wish I’d read the reviews. PLEASE, don’t waste your money here. I’m having to beg for an incorrectly fitting item to complete my order. They say they’ll deliver & don’t turn up. You’ll waste days waiting in. Apparently our money isn’t as important as theirs. Dreadful all round. Do not buy”
“Item was damaged on receipt. Was offered a partial refund, but turned that down as I considered the item to be beyond my repair skills. Item collection was organised promptly, and collection was seamless, but I only got my full refund when I rang up 2 weeks later to chase it up.”
“Spent just under 4 grand on living and dining room furniture which was ordered in June.. Still waiting and can't get anyone to respond to my emails.. Now reading the reviews can honestly say I wished I had done this sooner.. Absolutely appalled that this company is allowed to trade.. I am a key worker and have worked hard for this money and was looking forward to seeing it in my home for Christmas... I am so upset by what is happening and want to sit and cry.. I have no dining room furniture and nothing to eat my Christmas Dinner off... What an end to a rubbish year... Please please do not use this company”
“Sideboard arrived broken. Replacement was finally sent after chasing multiple times. That also arrived broken with parts missing. Such a shocking experience.”
“Customer Service is non-existent - avoid this company like the plague. Received a damaged table 2 weeks ago and now impossible to arrange refund or replacement!”
“Do not deal with this Company. Nightmare to communicate with. Nobody seems to know what is going one. I now have a dining table that seats 6 but only sent 2 of the 4 chairs ordered . After a further wait of 7 weeks I have been told the chairs are no longer available. Love the product but could cry now left with an incomplete set. Next battle is to get my money back! How long is this going to take. 😂”
“BEWARE! Ordering is easy. However, delivery is a totally different experience. The delivery company communicates via text only, and if the delivery date is not convenient they will send you another one for the same week day, there is no flexibility. They only delivery in some areas on a Monday, others on a Wednesday etc.... very disappointing.”
“I placed my order on the 23 August 2020 and knew there was a lead time of approx 8-9 weeks.
Email received on 29 September advising that my sideboard would be delivered by DPD on the 1 October - it did not arrive; further email received from DPD that day advising that they would deliver on 2 October.
I did think it odd that DPD would deliver as I had thought that a piece of furniture would be delivered by Oak World themselves; when the item arrived I realised why it was delivered by DPD as you could lift it up with one hand (this is a piece of furniture which at half price had cost me £219).
Email sent same day requesting collection of item and refund; however this is where problems were encountered; 8 emails and various telephone calls later I finally received my refund on the 30 October. The sideboard was packaged and ready for collection for over 2 weeks and was blocking my front door as I had nowhere else to keep it (I had already purchased a replacement and needed the room). I cannot fault the staff at customer services but this company really needs to brush up on their time management.”
“Part of the item was damaged and I was offered a replacement part, however the part took 32 days to arrive despite being told it would be 21 days at the latest. By this time I cancelled the order and sent the other parts back, however a neighbour signed for the spare part (10 days after the order was cancelled) which is so huge that I now can’t move it out of my hallway. I’m pregnant and have asked them to come and collect it as it won’t even fit in my car for me to try and dump it and the rubbish men have refused to take it. Lauren at Oakworld has refused and said it’s down to me to dispose of it. Despite me explaining it’s impossible to remove and causing me a lot of stress they will not collect it. I have been given a refund but I’m now stuck with a 10Kg part which measures over 2m long in my hallway.”
“Zero stars but no option for that!! Been waiting for my refund since the 1st Oct still no sign of it. Constantly told it will be sorted but it never is.”
“Terrible from beginning to end
I placed an order of over a grand for bedroom furniture in June. I got an email saying it would arrive on 21st July. A family member took a day off work to wait in for this as I'm a key worker but it never arrived. When I called back I was given multiple different dates on when it would arrive and had no clear message on whether the furniture had even been built.
I was then told it would arrive on w/c 24th August - over a month after agreed. I called throughout that week only to be told it would arrive on the 7th or 8th September - a month and a half after originally promised. The furniture has now eventually arrived and it is not even as pictured when bought. The colour was meant to be a mid grey and is actually off white. After almost 2 months of ordeals with Oakworld I'm going to repaint it myself so that I don't have to be in contact with this terrible company any further. Will definitely be advising friends to avoid Oakworld.”
“I would advice any further buyer to shop elsewhere. Very poor excuses all the time. Very poor customer service. Go elsewhere because this company is awlful to deal with.”
