OK. We were thrilled to find 4 great looking dining chairs listed as "perfect" yet half price (apparently returned unneeded). Delivery was prompt but sadly, we had to send two back as they were badly damaged, definitely not perfect. Customer service was OK. They refunded the price of the 2 chairs and we paid significantly more to buy 2 more. However, they sent us the original, broken chairs! The exact same ones we'd returned! Eventually we sent all 4 chairs back as they said they have no more of these available. Asking for a refund (which is yet to arrive). But the shocking fact is .... they've immediately put these chairs back on sale again! Some other poor soul will buy them. OK so two of them are perfect, but sadly, two are definitely not. And most people will purchase more than two I guess.