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OakWorld Reviews

1.6 Rating 106 Reviews
12 %
of reviewers recommend OakWorld
1.6
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
Greater than 45%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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OakWorld 1 star review on 28th May 2025
Rowan Laila
OakWorld 1 star review on 24th May 2025
Amber
OakWorld 1 star review on 5th May 2025
Brielle Adalynn
OakWorld 5 star review on 19th January 2025
Nicholas L. Jennings
OakWorld 5 star review on 16th January 2025
Andrew M. Peters
OakWorld 1 star review on 26th September 2024
Robert Walshe
OakWorld 1 star review on 9th August 2024
Thomas Yarrow
23
Anonymous
Anonymous  // 01/01/2019
Terrible from beginning to end I placed an order of over a grand for bedroom furniture in June. I got an email saying it would arrive on 21st July. A family member took a day off work to wait in for this as I'm a key worker but it never arrived. When I called back I was given multiple different dates on when it would arrive and had no clear message on whether the furniture had even been built. I was then told it would arrive on w/c 24th August - over a month after agreed. I called throughout that week only to be told it would arrive on the 7th or 8th September - a month and a half after originally promised. The furniture has now eventually arrived and it is not even as pictured when bought. The colour was meant to be a mid grey and is actually off white. After almost 2 months of ordeals with Oakworld I'm going to repaint it myself so that I don't have to be in contact with this terrible company any further. Will definitely be advising friends to avoid Oakworld.
Helpful Report
Posted 4 years ago
I would advice any further buyer to shop elsewhere. Very poor excuses all the time. Very poor customer service. Go elsewhere because this company is awlful to deal with.
Helpful Report
Posted 4 years ago
Avoid! This company are the worse company I have ever delt with. The original item was received damaged but their customer service has been terrible. At best they are incompetent at worse dishonest. I have tried many times to resolve this but, despite promises from John Newton, the head of customer services they have missed another deadline. I have had an email saying it will be another 7-14 days which I do not believe. Quite shockingly I have been offered money off not to give a bad review (I can give proof of this if anyone needs it)! I will not use any company that is part of Rightworx including Sofa Italia because of this experience and wish that the directors, Kenneth Hall, Paul Smith and Karl Utley would address the customer service issues. I understand that Coronavirus has made things difficult but why take orders when you know you cannot offer the service and support required? This item is now going in our skip as they have had many opportunities to collect it.
Helpful Report
Posted 4 years ago
Oakworld poor service Don’t really know where to start Ordered 4/2/20 Longest lead item was 14 weeks Called to ensure it all came as one delivery as I had chosen from two ranges and that was agreed. 1 week later called by courier to state one range was coming I said it’s not and returned again called them to agree what had already been agreed. We agreed a delivery date of 30th if May following a delay with the longest lead item Conflicting stories from customer service although it had been confirmed they had the longest lead item Took the 30th off and they cancelled delivery last minute the evening before with another delay. So I called them again arranged for all the items too be delivered barring the one missing item on the 2/6 and low and behold only two items come another wasted day off So about 10 calls later they told me the remaining items excluding the one item is being picked up from them in the 9th this week and we will get confirmation of when and what time it will be delivered but it would be 11th it 12th Well you couldn’t write a book about it the the furniture arrived today 10th at 10am Unarranged and unannounced my poor missus was doing her nut just her and an autistic child indoors that can’t be left unattended and a pallet load of furniture left in the road in the rain with now at to get it in as I was over a 100 miles away at work as we had no idea it was coming so too top it off I had too phone around and pay two chaps to come over two hours later in the rain and breaking covid 19 rules as they are not from this household and all you you get from customer services is a f**king useless apology which is meaning less no thought of offering any reimbursement for nearly a £1000 lost in wages and and having too pay for additional labour to move it. What a shower of **** avoid at all costs Thanks Jon customer service manager for your meaningless appologies , Maybe you should actually put some propper systems in place
Helpful Report
Posted 4 years ago
Good products and prices but the worst customer service I have experienced in a very long time. So bad that we decided against ordering again.
Helpful Report
Posted 4 years ago
excellent service from sales to delivery excellent choice of products
Helpful Report
Posted 6 years ago
OakWorld is rated 1.6 based on 106 reviews