OakWorld Reviews

"I bought a small sideboard in February 2003. Ordering payment and delivery all went well. The cabinet was ok for what I paid for it but in less than a year the middle drawer wouldn\u2019t close. As it was still under warranty I contacted OakWorld and was initially told, without any evidence at all, it was due to \u201cmisuse\u201d. I sent several photos of the runner which had come away and it took 3 photographs for them to finally accept it was, in fact, a fault but not, they told me from poor quality workmanship but through \u201cnormal wear and tear\u201d. Quite damning really if they believe the quality of their workmanship lasts less than 12 months. I was told the cabinet would be collected and repaired under the warranty \u201cthe next time a driver was in my area\u201d. No word of this happening to date. I am very surprised by the many \u201cexcellent\u201d reviews on TrustPilot because quite honestly I would never recommend them to anyone."

"Satisfied with the the quality and the instructions for self assembly .Arrived earlier than expected, in fact only 2 days. Would recommend. Very happy."

"Satisfied with the the quality and the instructions for self assembly .Arrived earlier than expected, in fact only 2 days. Would recommend. Very happy."

"Satisfied with the the quality and the instructions for self assembly .Arrived earlier than expected, in fact only 2 days. Would recommend. Very happy."

"My 85yr old mum bought a \u00a3419 Windsor recliner chair in May. When she sat on it there\u2019s a huge gap between backrest and cushion around 5-6\u201d. She feels unsafe like her backside is going to go through the large gap. So there\u2019s no support for her back. We complained and a technician came out and told my mum it was an easily fixable issue and he would return to fix it once it had been agreed . Customer service then wrote to me and lied and said the Technicians report said there was no fault. I asked for the report which she refused but quoted the Technicians report words which stated the cushion needed more padding and was an easy fix. They\u2019ve refused to fix it even though it\u2019s not fit for purpose and is unusable for my mum. I\u2019ve contacting Citizens advice regarding Consumer Rights Act 2015 , going to forward emails to Watchdog and then legal redress through small claims if they are that petty.\r\nI\u2019ve emailed the CEO Karl Utley as a last resort too as this isn\u2019t my mums fault is it ! \r\n\r\nAVOID THIS COMPANY THEY LIE AND CLEARLY TREAT OAP\u2019S WITH DISDAIN ONCE THEY HAVE THEIR MONEY"

"Purchased two units and spent over \u00a31000 on them. Once arrived both units was damaged. It took a while with customer service but managed to get replaced. When the replacements arrived these went into storage. Due to COVID the project was delayed and we have only managed to use the items. Yet again one you is damaged. As it out of the normal time frame Oakworld are not helping and say we have damaged the item item. The screws that are holding the back on has been put in incorrectly and split the side wood. Clearly a manufacturing issue but they are not taking responsibility. Been told these are quality checked.. mmm really! I have been advised of my rights but yet still not interested. Very poor service as keep sending the same content emails as a response. I have gone legal on this. Please avoid Oakworld due to poor service and item"

"Purchased two units and spent over \u00a31000 on them. Once arrived both units was damaged. It took a while with customer service but managed to get replaced. When the replacements arrived these went into storage. Due to COVID the project was delayed and we have only managed to use the items. Yet again one you is damaged. As it out of the normal time frame Oakworld are not helping and say we have damaged the item item. The screws that are holding the back on has been put in incorrectly and split the side wood. Clearly a manufacturing issue but they are not taking responsibility. Been told these are quality checked.. mmm really! I have been advised of my rights but yet still not interested. Very poor service as keep sending the same content emails as a response. I have gone legal on this. Please avoid Oakworld due to poor service and item"