OakWorld Reviews

Name: OakWorld
Rating: 1.55

1.6 Rating 106 Reviews

12 %

of reviewers recommend OakWorld

Company Reviews

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Metrics

1.6

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a coffee table for a Christmas present for my daughter, it had been discounted on the website and stated that it was classified as a second as the customer had returned it as the measurements didn't fit their lounge but there was nothing at all wrong with the item. It was delivered to my address as my Daughter and Husband were spending Christmas with me. They took the unassembled coffee table home and when they came to unpack it soon realised it was severely damaged and there were also large drilled holes in the sides. They took photographs and sent them to me. I contacted Oakworld and after a long wait on the phone I eventually got through to someone. They gave me the email address to send the photographs to which I sent immediately. I was then contacted by Katie from Customer services asking me to send a photograph of the original package that the table would be returned in, I did this that day. A week later I had received no instruction as to when the package would be collected so contacted Katie by email. She replied the following day asking me to send a photograph of the package which I had sent direct to her the previous week! I have sent her numerous emails confirming that the package is to be collected from my Daughters home, who lives 2 hours away from me, and giving her the full address. I have just received a telephone call from the Couriers confirming that they will be calling at MY address tomorrow to collect the package! They tell me that they cannot take instruction from me regarding the collection address. I, like everyone else wish that I had looked at the reviews before ordering anything from this company. Unfortunately there is no option for zero stars. Absolutely terrible company who obviously think its fine to send out severely damaged furniture and make it difficult to return anything!”

Helpful Report

Posted 4 years ago

“Brilliant service and great product. I was almost put off by all the negative reviews on this site but the company made the nicest designed coffee table I could find so I took a chance. I ordered on Monday and received confirmation of delivery the next day. When I had a query on the delivery note I asked a question at 10pm on their web based customer service page and had a reply by the time I got up the next day. By 8am on the Thursday the coffee was sitting in my front room, and looking very nice it is too! I can only talk from my experience but it’s fair to say I would have no hesitation in recommending Oakworld to anyone.”

Helpful Report

Posted 4 years ago

“What a company . Three times it has taken them to deliver an undamaged chest of drawers that I originally ordered in January 2020 and each one has arrived damaged .Sure once is one to many times but three is totally unbelievable . I have finally given up and settled on a refund of 25% and the damaged unit which I am not happy about but cannot go through the risk of a fourth delivery turning up and damaged, and to be honest I feel I can trust them now to deliver a perfect item . With the second unit to arrive damaged they insisted that I keep the packaging to return it in . Great as it was delivered in May and collect in December , I don't live in a large house so keeping a large cardboard box for seven months was very difficult A total pain and disappointment to deal with My advice is to avoid this company .”

Helpful Report

Posted 4 years ago

“AVOID!! No option for no stars or that's what I would have put. My dad ordered a bookcase that was due to be delivered in October. now in January 2021 and still no sign of it. Customer services have told my dad that it's coming from VIETNAM. Dad is trying to cancel but may have to open a dispute with PayPal. AVOID THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“My advice is to stay away from this company - terrible customer service - furniture ordered but only delivered one piece and never delivered the rest even though it was ordered well in advance for an Xmas gift (had my money though) - numerous phone calls to them with no help at all as to where my furniture was - worst quality black chest of drawers (the one piece that was delivered) - eventually got refund and ordered from Next - far superior quality and all furniture delivered within a week - will never use this company again - trust me and go elsewhere”

Helpful Report

Posted 4 years ago

“Missing item from order, useless delivery firm also, neanderthals employed by them. The slats from a bed missing therefore rendering the bed useless, not as useless as Oakworld customer service though! Long delays in replying to email and phone calls and ultimately still doing nothing. Eventually gave up and bought my own slats as i needed the bedroom to be finished. Don't buy from this company!”

Helpful Report

Posted 4 years ago

“Shocking after sales service. Item was damaged. I wish I’d read the reviews. PLEASE, don’t waste your money here. I’m having to beg for an incorrectly fitting item to complete my order. They say they’ll deliver & don’t turn up. You’ll waste days waiting in. Apparently our money isn’t as important as theirs. Dreadful all round. Do not buy”

Helpful Report

Posted 4 years ago

“Amazing furniture free delivery . Excellent customer service .”

Helpful Report

Posted 4 years ago

“Item was damaged on receipt. Was offered a partial refund, but turned that down as I considered the item to be beyond my repair skills. Item collection was organised promptly, and collection was seamless, but I only got my full refund when I rang up 2 weeks later to chase it up.”

Helpful Report

Posted 4 years ago

“Spent just under 4 grand on living and dining room furniture which was ordered in June.. Still waiting and can't get anyone to respond to my emails.. Now reading the reviews can honestly say I wished I had done this sooner.. Absolutely appalled that this company is allowed to trade.. I am a key worker and have worked hard for this money and was looking forward to seeing it in my home for Christmas... I am so upset by what is happening and want to sit and cry.. I have no dining room furniture and nothing to eat my Christmas Dinner off... What an end to a rubbish year... Please please do not use this company”

Helpful Report

Posted 4 years ago

“Sideboard arrived broken. Replacement was finally sent after chasing multiple times. That also arrived broken with parts missing. Such a shocking experience.”

Helpful Report

Posted 4 years ago

“Customer Service is non-existent - avoid this company like the plague. Received a damaged table 2 weeks ago and now impossible to arrange refund or replacement!”

Helpful Report

Posted 4 years ago

“Do not deal with this Company. Nightmare to communicate with. Nobody seems to know what is going one. I now have a dining table that seats 6 but only sent 2 of the 4 chairs ordered . After a further wait of 7 weeks I have been told the chairs are no longer available. Love the product but could cry now left with an incomplete set. Next battle is to get my money back! How long is this going to take. 😂”

Helpful Report

Posted 4 years ago

“BEWARE! Ordering is easy. However, delivery is a totally different experience. The delivery company communicates via text only, and if the delivery date is not convenient they will send you another one for the same week day, there is no flexibility. They only delivery in some areas on a Monday, others on a Wednesday etc.... very disappointing.”

Helpful Report

Posted 4 years ago

“I placed my order on the 23 August 2020 and knew there was a lead time of approx 8-9 weeks. Email received on 29 September advising that my sideboard would be delivered by DPD on the 1 October - it did not arrive; further email received from DPD that day advising that they would deliver on 2 October. I did think it odd that DPD would deliver as I had thought that a piece of furniture would be delivered by Oak World themselves; when the item arrived I realised why it was delivered by DPD as you could lift it up with one hand (this is a piece of furniture which at half price had cost me £219). Email sent same day requesting collection of item and refund; however this is where problems were encountered; 8 emails and various telephone calls later I finally received my refund on the 30 October. The sideboard was packaged and ready for collection for over 2 weeks and was blocking my front door as I had nowhere else to keep it (I had already purchased a replacement and needed the room). I cannot fault the staff at customer services but this company really needs to brush up on their time management.”

Helpful Report

Posted 4 years ago

“Part of the item was damaged and I was offered a replacement part, however the part took 32 days to arrive despite being told it would be 21 days at the latest. By this time I cancelled the order and sent the other parts back, however a neighbour signed for the spare part (10 days after the order was cancelled) which is so huge that I now can’t move it out of my hallway. I’m pregnant and have asked them to come and collect it as it won’t even fit in my car for me to try and dump it and the rubbish men have refused to take it. Lauren at Oakworld has refused and said it’s down to me to dispose of it. Despite me explaining it’s impossible to remove and causing me a lot of stress they will not collect it. I have been given a refund but I’m now stuck with a 10Kg part which measures over 2m long in my hallway.”

Helpful Report

Posted 4 years ago

“Zero stars but no option for that!! Been waiting for my refund since the 1st Oct still no sign of it. Constantly told it will be sorted but it never is.”

Helpful Report

Posted 4 years ago

“Still witholding my refund, in dispute with PayPal. Very poor service, totally ignored my emails .”

Helpful Report

Posted 4 years ago

“do not use poor customer service do not deliever when they say they will but next week and then have to beg for your money .”

Helpful Report

Posted 4 years ago

“Delivery cancelled on the same day and heard nothing Trying to fine out was loads hard work”

Helpful Report

Posted 4 years ago

OakWorld is rated 1.6 based on 106 reviews