APPALLING customer service. DO NOT ORDER from them. There are better companies with better quality products.
I ordered a oak wardrobe and paid £469. There was a delay in notifying me about delivery. I rang them and we confirmed a delivery date. They pointed out it may be a doorstep delivery. I said this was not suitable as I live alone and cannot move an oak wardrobe on my own to upstairs.
I was told to speak to the driver and sort it out with him. The delivery email stated it MAY be a doorstep delivery. When they arrived today the delivery man refused to come in saying they were not allowed.
It turns out all deliveries are doorstep. This should be made implicitly clear to all customers as I am sure there are many people like me.
I had to open up the parcel and struggle upstairs piece by piece and some of it was so heavy it made me feel quite ill.
Having now seen the items I am disappointed by the quality. I have alot of oak items and know good quality when I see it. This is not and many of the wooden joining pegs are broken.
I have paid £469 for an unassembled, questionable quality wardrobe, just dumped in my hallway.
AVOID AT ALL COSTS
4 years ago
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