Avoid at all costs! I would give 0 stars I could. I don't like complaining. I've never bothered to write a bad review in my life but I feel absolutely compelled to in this case given how atrocious their customer service is. We moved about a month ago. When my wife ordered online, she accidentally provided our old postcode. The rest of the address is correct (house number, street, city and county). Somehow, DHL delivered our package to our old address (completely different number and street name). Anyway, we reached out to the company to explain the situation as we no longer have access to the old address. They said it was our fault as we provided the wrong postcode. We explained that, while we did give the wrong postcode, it doesn't match the rest of the address. The address we provided is, essentially, a non-existent address. We explained that they should have reached out to clarify the delivery address instead of assuming what the house number and street was. We asked how they were able to determine the precise house number we used to live in as that was not provided. We can see from the DHL tracking photo that it was left behind the bin of our old address. They said they have no idea. This is where we hit a brick wall. They say the courier only goes by the postcode and nothing else. The rest of the address not matching the postcode is irrelevant. They told us to go around to the old address to see if we could retrieve the package. Even though it is an hour away, we went and checked. The place is unoccupied at the moment. The package, now gone. Someone else took it. Our point is that DHL should not have delivered the package at all without checking with the sender and obtaining confirmation of our full valid address. It's is obvious that an address is Oxfordshire with a Berkshire postcode is simply not correct. We went back and forth with Georgia on emails, Dionne on the phone and Lucy (the manager) and all we got was the same thing over and over again ... "You're at fault, the courier only uses the postcode, we don't know how the courier determined which number to deliver to, we cannot offer a replacement or refund". I told them to put a claim with DHL.... they refused... and by the way, this was not a polite interaction. Georgia was flippant and abrupt in her emails and Lucy was just horrible and rude. Dionne was at least polite, but I got nowhere with these people. It is not a hyperbole when I say this is the worst customer service I ever received in my life. So basically, if a customer fat-fingers the postcode when placing an order and doesn't notice, the package can be delivered anywhere in the country as "the courier only goes by the postcode". You have got to be joking. If an address is clearly a non-existent address, they should reach out and check, not just make assumptions and deliver it wherever they please... to a house number that was never ever provided. Worst customer service EVER.