Rang up to see how to get a replacement leg for a £169 denny chair It wasn't a faulty item or a new purchase - the chair leg just snapped off from usage in a busy community centre. I just wanted to order a replacement so the chair could be used again. The customer care lady tried to help, but it always came back to needing an order number and name of person who ordered it, and that information wasn't available. It is a busy community centre, and there was no paper record of the purchase, as it was a few years ago. The only option I was given was to buy a new chair! Ridiculous...