Here's a list of issues with just one order: 1. Delivery arrived - a single bed - without assembly instructions. 2. After tracking down their sales team, an operator emailed me the instructions in the form of four jpegs, which is hardly the best way to follow complex assembly. 3. The instructions were full of typos and had clearly been translated from another language. 4. Sockets in the parts for wooden dowels were the wrong size. 5. Bolts were too long for the implied wood and went straight through. 6. Pieces were not labelled and for at least two main pieces it is impossible to tell which is which. 7. I asked for refund and was told that it was my fault for using the wrong bolts. Oakworld admitted the instructions were not clear but nevertheless they do not want to refund me. They did not commment on the other problems such as missing instructions or wrong sized sockets. The wooden parts themselves are good quality but the other problems listed above rendered the pack unusable.