Ordered a package of boxes. 3 business days later I checked tracking and the label was made but hadn't been shipped. Called and got a message that everyone in customer service was busy helping shipping. Called again and got through to an operator. yada yada. They admitted it had not been shipped out, possibly lost but they could reship or cancel for me. They wouldn't expedite shipping. She stated they don't guarantee anything will ship within 2-3 days. Also their "Happiness guarantee" is for the products themselves, not the shipping. Guess I'll never find out. What a useless company.