A friend recommended OTR. I'd taken an online class and sent that in before contacting OTR. I signed up and paid a $200 deposit. The assigned lawyer told me the plea I had in hand was the best I'd receive, so essentially she did no work on my behalf. OTR refused to return my deposit and in fact asked me to make contact with the attorney directly, a weird thing for customer service to tell a client and I had a multi-email back-and-forth with the customer service representative, Elena who also said she was the supervisor and her decision was final. This attorney claimed that despite her already informing me my offer in hand was the best, still made contact with the DA without my direction. Very unprofessional because if I already had the best deal (her words), why did she need to contact the DA again? She had nothing to do with my online course paperwork, nothing to do with mailing in my plea or anything else that I'm aware of. This service is a sham. They will take your cash, do no work, and will not refund you. BEWARE. I will be taking this to the BBB and disputing the charge with my credit card.