They were not in direct contact with the flights company they pretended they were. They bought my tickets from another agency then, when a problem occurred, they assumed no responsibility for my purchase. They lured me with a so called prime membership that I couldn't unsubscribe later. I addressed them by phone and at their call center personnel was unprepared to solve my problem. They asked me all sort of nonsense questions so I finally gave up. I had to cancel my card in order not to lose money any more.
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