Ultra bad customer service, hotline no answer after 10 min waiting, online useless chat bot which asked the same questions and no answer. Impossible to change flight departure destination online.
They advertise with a refund for cancellation 80% if you get the prime super vip abonnement which is actually kidding people and nothing more. because they obviously lost the skills for professional customer service.
The 80% refunds are calculated wrong. In fact its only 62% of the amount.
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