They take money out of your account without telling you. We cancelled our account with them last year but they still took money from us this year. They said that they had sent me an email earlier this year to give me a chance to cancel even though we cancelled last year. I found the email in junk and the date had expired. The agent on the phone insists that we hadn't cancelled and that we couldn't have our money back. I am going to seek more advise because this company is a scam. If I could give no stars I would.
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