I was looking on the Opodo website to buy a flight and when doing so they said I was eligible for a free 15 day trial. When purchasing the flight, I took this option for a small discount. However, without warning I was charged £89 for the Opodo membership without notification. When I phone Opodo the representative informed me that this was because I had had a free trial a few years before. I have no problem with the idea that the free trial is a one time thing - however, the website told me that I was eligible which was misleading and they took my money by misinformation. I agreed with the rep that I would pay the full price for the flight but my fee for Opodo membership would be refunded which seemed an appropriate resolution to this issue. Following this my Opodo membership was indeed cancelled but I was not refunded the membership fee despite the promise that this would be the case. I'm afraid I found that this action is inappropriate and can only conclude that Opodo is just looking to make a fast buck and has no interest in treating their customers fairly. I feel like I have been conned by Opodo.