Cancelled before the free trial ran out but the subscription was automatically renewed and money was taken from my account anyway. I can see on the website that my subscription was cancelled. I explained this to the operator but she insisted that I would have no choice but to pay for the year now, with no explanation, but I could get a discount of 4.99 instead of 9.99 a month. Still waiting for a reasonable explanation. A friend much more knowledgeable than I is now reading through the T&C's - will report back with his findings and offer advice to others in the same position.