I booked a flight and stay with them for four. They provided a wrong telephone number for the apartment so I wasn’t able to get the access login to enter. I contacted their customer service but they were unable to help us. We ended up booking another hotel. They won’t refund and take accountability of their mistakes. It is unsafe to book with them. Worst customer service ever. There was no assurance of investigation and escalation. I hope this review will help others NOT TO BOOK with Opodo. They are unreliable when things go wrong.
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