Jordan Hoffman
It is impressive how unprofessional their customer service is. I called them with an issue and they told me they would call me back in 24 hours with a solution. 27 hours later I sent them an email regarding the issue and after again no response I called. The service agent was incredibly rude and cut me off multiple times. He said he couldn’t help me until he spoke to the “lab” then hung up without telling me when he would contact me again. He followed up the call with a very badly written email that didn’t make any sense. After another week of no response I called again and a new service agent said they wouldn’t do anything unless I got the glasses checked by an optometrist which is impossible as all optometrists I spoke to don’t deal with online vendors and a glasses store would never check another company’s glasses. I had three glasses with the same prescription made by Zenni and they were all fine so there’s no reason these would be different. Now I have useless prescription sunglasses that I can maybe get $5 for the frame if I sell them second hand. This company doesn’t deserve any business they receive and I’d rather set my money on fire then buy another pair of glasses from here. -- After posting this review I was contacted by Optically asking me to change my review if they sent me a new pair of glasses. I received those new glasses yesterday and they were the incorrect prescription (as proved by the prescription slip in the glasses case vs the prescription scan from my doctor I sent them). I contacted the original customer service agent (the one who hung up and then ignored me for weeks) who told me I was incorrect as the “lab” made up two pairs of lenses to prove I was lying. I sent him a scan of my prescription and a photo of the prescription slip included with my second pair of glasses which showed they added an extra axis they were not supposed to. He then proceeded to tell me “We would request you to ignore the denominations mentioned other than your prescription in the slip that you have received.” So basically they made a mistake and even though I had proof they asked me to ignore it. He then told me he would not help me further unless I saw a optometrist who would confirm they made them correctly. I asked if when the prescription was checked and found incorrect, (as it would be because when I wear the glasses they sent me I cannot see clearly at all) if they would refund me. He then told me once again that he would tell me in 24 hours and I have not heard from him since even though I have sent two emails since he last contacted me. The quality of service from this particular agent has been terrible and I would include his name but I don’t want to ruin someones reputation over a pair of glasses. He had no care for me and continuously called me sir even though we spoke on the phone multiple times and I am clearly a woman. Also, I don’t particularly enjoy being called a lier repeatedly. Long story short: Ordering glasses from this company is a huge mistake and they don’t deserve anyone’s business.
1 year ago
 
Optically Ca has a 3.66 average rating from 121 reviews

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